Submitting a PandaDeposit Claim

#Where to Submit

You can submit a claim in two places on your dashboard:

• The Claims page, or
• Directly from the specific PandaDeposit policy on the Policies page.

#Before You Submit

Deduct any cash deposit first. If you're holding a cash deposit in addition to PandaDeposit coverage, that deposit must be applied toward your losses before making a claim. Your claim should cover only the remaining amount.

Mind the deadline. Claims must be submitted within the same timeframe your state's law mandates for returning a security deposit. In New York, that's 14 days after the tenant vacates.

#What Your Claim Needs

Every claim must include an itemized list of deductions — a breakdown of each amount you're claiming and what it covers (for example, specific repairs, cleaning, or unpaid amounts).

#After You Submit

Approval: Valid claims are approved within 2 business days of receipt.

Payment: Approved claims are paid via ACH, wire transfer, or check. You can add or update your preferred payout method on the Claims page if you haven't already — setting this up in advance means your payout won't be delayed once your claim is approved. You can read more about adding your payout method here.